WATERFORD WRITING INSTRUMENTS GENERAL INFORMATION

WATERFORD® WRITING INSTRUMENTS

OVERRUNS:
For all Waterford products, overruns will be shipped only if stated on purchase order. Costs of product and freight will apply.

REFILLS:
It is recommended to use only Waterford® Writing Instrument refills. Refills for all Waterford® Writing Instruments and Marquis by Waterford® Writing Instruments (ballpoint, rollerball, and fountain pens) can be obtained from IMC.

Ballpoint
RF26: Sold in package of two (BE=blue, BK=black) $5.00(C)

Rollerball
RF36: Sold in package of two (black only) $10.00(C)

All standard rollerball pens use water based liquid ink. Evaporation of the ink supply can occur if ink supply is left uncapped for an extended period of time.

Capless Rollerball
RF33BK: Sold in package of two (black only) $4.00(C)

Fountain Pen
Sold in carton - (10 boxes of 6) RF/40 (BE=blue, BK=black) $20.00(C)

Fountain pens have two ink supply systems: individual cartridge ink or bottle ink. It is very important to use only Waterford® Ink Cartridges. If the replacement ink cartridge is too small or too large in diameter, it is possible for leakage to occur.

Pencil
Use standard .5 mm lead size, available at most stationery/office supply stores. An eraser fits into the top of the inner pencil cartridge mechanism.

WARRANTY:
Waterford® Writing Instruments are guaranteed for life against mechanical defects. Excluded from this warranty is damage that has occurred as a result of impact, misuse, abuse, or unauthorized service. The pen will either be repaired or replaced at the warrantor's option. If the pen model is no longer in production and is not repairable, a pen of comparable value will be provided. This limited warranty gives you specific legal rights that may vary from state to state.
Marquis by Waterford® Writing Instruments are guaranteed for two years against mechanical defects. Excluded from this warranty is damage that has occurred as a result of impact, misuse, abuse or unauthorized service. The pen will either be repaired or replaced at the warrantor's option. If the pen model is no longer in production and is not repairable, a pen of comparable value will be provided. This limited warranty gives you specific legal rights that may vary from state to state.
For repair of your writing instrument, please forward your writing instrument, along with a detailed description of the problem and $7.50 in check or money order for shipping and handling to the address below. To provide for safe return of the writing instrument, please use a protective wrap in a suitable shipping carton. For your protection, we suggest you ship via UPS, FedEx or Certified Mail. We assume no liability for damages or loss caused in shipping.

Hampton-Haddon Marketing Corporation
Waterford® Writing Instrument Service Center
4700 Wissahickon Avenue
Philadelphia, PA 19144
Tel: (215) 438-1200
Fax: (215) 438-8265
email: waterfordpens@hamptonhaddon.com

CARING FOR WATERFORD® WRITING INSTRUMENTS: With just a little care and attention, a Waterford® Writing Instrument is assured a long and fully functioning life. To clean the exterior, wipe it gently with a dry, lint-free cloth. Look after a Waterford® Writing Instrument as with any valuable object and it will provide a lifetime of service.