CLEARAWARD GENERAL INFORMATION

CLEARAWARD GENERAL INFORMATION

ACKNOWLEDGMENTS
All orders are acknowledged in writing by IMC. Any changes to an order must also be acknowledged in writing before proceeding with the order.

ARTWORK
Electronic File: Vector artwork created in Adobe Illustrator and saved as an EPS, PDF or Illustrator file. Please include the font files when sending the EPS or convert text to outlines/curves/paths in the program. IMC does not accept Photoshop (raster based images) or Photoshop artwork placed in a vector file. Do not send art that has been placed in a program such as Word, PowerPoint, or QuarkXpress. Specify colors when sending art to be screened. Please email artwork and any instructions to customerservice@imc-miracles.com. If logo has been on file for two years or more, artwork must be resubmitted and a setup charge will apply.

ARTWORK CHARGES
If artwork needs to be touched up, reconstructed, converted to a vector EPS, color separated or manipulated in any way, art charges will be incurred. These charges will be acknowledged before proceeding with the order. Artwork that requires manipulation may add additional time to production. Graphic services are billed at $43.75(G) per half hour. For typesetting requests, there will be a charge of $18.75(G).

CHANGES OR CANCELLATIONS
Any change to, or cancellation of, an order in process will be subject to all costs incurred to date as well as a $62.50(G) cancellation charge. Changes to a purchase order must be acknowledged in writing before IMC can resume processing the order.

DISCONTINUED STYLES/COMPONENTS
IMC reserves the right to discontinue any item, packaging, component, or style without notification.

DROP SHIPMENTS
Orders that require shipments to more than one destination are subject to a charge of $8.00(G) per location. Drop ship address list must be submitted to IMC no later than 3 business days prior to scheduled ship date, MS Excel document preferred.

EXPORT SHIPMENTS
Orders for export requiring documentation will incur a $30.00(G) handling charge per address.

LARGE QUANTITY PRICING
For quotations on quantities above those shown in the catalog, please contact IMC.

PACKAGING
Gift boxed in a master carton. Custom packaging is available at an additional cost. Contact IMC for special quotations based on individual requirements. IMC reserves the right to change packaging style and/or color at any time.

PERSONALIZATION
All names must be provided in a MS Word document or MS Excel file and saved in the format (upper/lower case, etc.) in which they will be sandblast etched or laser etched. For names only setup is $25.00(G), plus $9.00(G) run charge per name for sandblast etched and $5.00(G) run charge per name for laser etched. For personalization with logo, add $9.00(G) run charge, plus logo setup charge.

PRICING
All prices are subject to change without notice. Product pricing on the IMC website will prevail. All pricing must be verified and confirmed by IMC. IMC is not responsible for errors and omissions by online research tools.

PRODUCTION TIME
Standard production time is 7-10 business days from receipt of completed purchase order, acceptable artwork (see ARTWORK), and paper proof approval (a paper proof is required for all Clearaward items.) If pre-production sample is requested, this will add additional time to the production schedule. Every effort is made to deliver merchandise within the stated time frame. However, we are not responsible for our inability to fulfill orders due to strikes, acts of God, customs clearance, material shortages, or other circumstances beyond our control.

PROOF SAMPLE PRIOR TO PRODUCTION
Upon request, a paper proof will be prepared for $15.00(G). Please add 24-48 hours to production. Revisions to paper proof $10.00(G) each additional. An actual pre-production sample can be prepared with a one time handling charge of $37.50(G) plus the standard order setup charge and the cost of the item. Proof samples can add 7-10 days to any given delivery, check with IMC for specific quotes.

RETURNS
Returned merchandise will not be accepted without prior written IMC authorization. Unimprinted merchandise must be returned within 30 days from the purchase date, and there is a 15% restocking fee plus the cost of any damaged goods. IMC must be notified within 15 days from receipt of shipment of any damage or shortage of goods.

RUSH ORDERS
Rush service may or may not be available. Contact IMC.

SALES TAX
Sales tax will be charged on all orders sold, or shipped, to California, Michigan, New Jersey, New York or Texas unless the appropriate Sales/Use Tax certificate for the applicable state is on file with IMC's Credit Department.

SAMPLES
Random samples are not available. Blank samples are available at next column price. A shipper account number is required. Blank samples ship within 48 hours of receipt of order. All blank samples may be returned within 30 days of purchase date provided product is returned in pristine condition (at IMC discretion) in the packaging in which the product was received. The customer is responsible for freight to ship the sample(s), as well as the return freight to IMC. A 15% re-stocking fee applies.

SANDBLAST ETCHED/LASER ETCHED
Sandblast etched setup is $62.50(G). Price includes a one position sandblast etched location. For silver or gold color-fill, add a minimum of $5.00(G). Color-fill charges may vary with the size of the award. Extra sandblast etched location is $62.50(G) setup, plus $9.00(G) run charge per location. Laser etched setup is $62.50(G). Price includes a one position laser etched location. Extra laser etched location is $62.50(G) setup, plus $5.00(G) run charge.

Personalization charge (for a person's name only) is $9.00(G) per name.

All re-orders with a one position logo have a repeat setup charge of $25.00(G). For additional locations contact IMC. For copy changes, add $18.75(G).

Etch area may vary slightly due to rounded shapes of specific pieces. Multiple line etching on round surfaces may be limited to avoid distortion of artwork or text. Color-fill is based on thickness of lines and may not be available for all type styles and artwork. Certain font styles may not be appropriate for sandblast etching due to font size or thickness. On globes, sporting balls etc., logo must be sized and fonts must be acceptable to ensure consistent quality in finished etch. Catalog images are not necessarily to size. They illustrate basic styling and workmanship only. Imprint and product color variations may occur from the catalog to final product due to lighting and angle of photography.

SHIPPING
All shipping weights shown in this catalog are approximate. There is a $2.50(G) charge per carton for freight and handling. All cartons containing merchandise valued in excess of one hundred dollars will be insured and charged as freight and handling. If the freight charge is billed to a third party account, the declared value of the carton will be forwarded to the carrier to be charged to the third party account. All merchandise is shipped FOB Los Angeles. Unless a specific method is indicated with the order, we will use our judgment and ship via the best and most suitable means of transportation. Delivery address changes must be submitted in writing no later than 3 business days prior to scheduled ship date. All efforts to accommodate last minute changes will be attempted. Upon notification by carrier, additional charges for residential delivery, address correction or incorrect account number will be invoiced at $6.25(G), $12.50(G), and $20.00(G), respectively. International shipments bill to third party carrier account and require U.S. company account number for shipping and brokerage charges and V.A.T. importer number, R.F.C. number, or tax identification number for duty and taxes. Any trailing charges will be invoiced after carrier's invoice is processed. Additionally, a letter on company letterhead is required to confirm that IMC is authorized to ship a specific purchase order on the supplied 3rd party account. Every effort is taken to assure your order is delivered complete and in perfect condition. However, circumstances outside of IMC control may result in damage to a carton and possibly its contents. If this were to occur, the following procedures must be followed in order to file a claim. First, report the damage immediately. Tell the carrier delivery person that the package is damaged and take pictures. Insist on an immediate inspection and a notation on the carrier delivery record. Do not sign for the delivery without inspecting the cartons for damage. Second, take inventory and determine the extent of any damage.
Just because the carton shows signs of damage, the contents may have arrived safely. Third, if the contents of your order are damaged, contact IMC immediately and provide a complete description of the damage including the pictures and a count of damaged items. Please retain all original packaging for the carrier to inspect. Upon receipt of the details, pictures and carrier inspection report, IMC will help the shipper of record file the claim.

SPECULATIVE SAMPLES
Speculative samples can be produced for the cost of the item at first column, plus setup and run charge(s).

TERMS
Terms will be extended to those companies whose credit standing has been approved by IMC. A line of credit cannot be established, nor can terms be extended without IMC's credit application and resale certificate being completed, signed, returned and processed prior to shipment of your first order. VISA®, MasterCard®, American Express® and Discover® credit cards will be accepted for payment of deposits prior to shipping and open invoices upon the completion and return of an approved credit card authorization form.

TRADEMARKS/LOGOS
IMC assumes no responsibility for determining who does or does not hold claim to a trademark or logo. Logos or trademarks depicted herein are to show design capability only. These designs are not available for sale and do not imply endorsement of any product within this catalog. Logo-bearing merchandise can only be purchased by or through the company to which the logos or symbols belong.

UNIMPRINTED MERCHANDISE
Next column price.

WARRANTY
All Clearaward products are manufactured to the highest standards, using the finest craftsmanship available. However, Optical Crystal and Jade Crystal may have slight variations such as tiny bubbles and imperfections, and are not considered defects, and uniformity in size, weight, shape and color cannot be guaranteed due to the nature of Optical Crystal. For items which are glued to a base, the gluing process may unavoidably produce slight bubbles, adhesive striations and other minor distortions. All Clearaward products are guaranteed against craftsmanship failure regardless of age and will be replaced when returned to IMC. In all cases, this warranty does not apply to the product finish, logo imprint, willful or unintentional misuse or damage, loss or theft. IMC cannot replace the product with a corporate logo on it or guarantee the availability of the exact item. If the item is no longer available, IMC will substitute it with a similar item of equal value. This warranty gives you specific legal rights, and you may also have legal rights that very from state to state.