BLACKPEN GENERAL INFORMATION

BLACKPEN GENERAL INFORMATION:

ACKNOWLEDGMENTS
All orders are acknowledged in writing by IMC. Any changes to an order must also be acknowledged in writing before proceeding with the order.

ARTWORK
Electronic File: Vector artwork created in Adobe Illustrator and saved as an EPS, PDF or Illustrator file. Please include the font files when sending the EPS or convert text to outlines/curves/paths in the program. IMC does not accept Photoshop (raster based images) or Photoshop artwork placed in a vector file. Do not send art that has been placed in a program such as Word, PowerPoint, or QuarkXpress. Specify colors when sending art to be screened. Please email artwork and any instructions to customerservice@imc-miracles.com. If logo has been on file for two years or more, artwork must be resubmitted and a setup charge will apply.

ARTWORK CHARGES
If artwork needs to be touched up, reconstructed, converted to a vector EPS, color separated or manipulated in any way, art charges will be incurred. These charges will be acknowledged before proceeding with the order. Artwork that requires manipulation may add additional time to production. Graphic services are billed at $43.75(G) per half hour. For typesetting requests, there will be a charge of $18.75(G).

CHANGES OR CANCELLATIONS
Any change to, or cancellation of, an order in process will be subject to all costs incurred to date as well as a $62.50(G) cancellation charge. Changes to a purchase order must be acknowledged in writing before IMC can resume processing the order.

DISCONTINUED STYLES/COMPONENTS
IMC reserves the right to discontinue any item, packaging, component, or style without notification.

DROP SHIPMENTS
Orders that require shipments to more than one destination are subject to a charge of $8.00(G) per location. Drop ship address list must be submitted to IMC no later than 3 business days prior to scheduled ship date, MS Excel document preferred.

EXPORT SHIPMENTS
Orders for export requiring documentation will incur a $30.00(G) handling charge per address.

IMPRINT
Laser engraved or screened setup is $50.00(G) per logo/position. All laser engraved re-orders have a repeat setup charge of $31.25(G) per logo/location. All screened re-orders have a repeat setup charge of $31.25(G) per color/location. Extra laser location is $.38(G). Extra screen color/location is $.25(G) per unit. Oxidation is available on select styles at $.25(G) per unit. Custom color matches are available but cannot be guaranteed to be an exact match, particularly on colored surfaces.
Logo modification is $50.00(G) per logo/position.

Catalog and website images are not necessarily to size. They illustrate basic styling and workmanship only. Imprint and product color variations may occur from the catalog and website to final product due to lighting and angle of photography.

LARGE QUANTITY PRICING
For quotations on quantities above those shown in the catalog and website, please contact IMC.

LESS THAN MINIMUM
Less than minimum add $43.75(G).

OVER/UNDER RUNS
A 5% over or under run will deem the order complete. For exact quantity orders, please add 5% to the price of the item.

PACKAGING
Bulk, in master cartons. Custom packaging is available at an additional cost. Contact IMC for special quotations based on individual requirements. IMC reserves the right to change packaging style and/or color at any time.

PERSONALIZATION
All names must be provided in a MS Word document or MS Excel file and saved in the format (upper/lower case, etc.) in which they will be laser engraved. Setup is $40.00(G), plus $1.00(G) laser run charge per name. Personalization Typestyles 1.Arial 2.Times New Roman 3. Times New Roman Italic

PRICING
All prices in the IMC Catalog are subject to change without notice. Prices in this catalog are effective at time of publication. Current product pricing is available at www.imc-miracles.com/blackpen and these prices will prevail. All pricing must be verified and confirmed by IMC. IMC is not responsible for errors and omissions by online research tools.

PRODUCTION TIME
Standard production time is 7-10 business days from receipt of completed purchase order, acceptable artwork (see ARTWORK), and paper proof approval (if requested). If pre-production sample is requested, this will add additional time to the production schedule. Every effort is made to deliver merchandise within the stated time frame. However, we are not responsible for our inability to fulfill orders due to strikes, acts of God, customs clearance, material shortages, or other circumstances beyond our control. Rush service is not available.

PROOF SAMPLE PRIOR TO PRODUCTION
A paper proof can be prepared at no charge for up to two proofs. Each additional paper proof is $15.00(G). Please add 24-48 hours to production. An actual pre-production sample can be prepared with a handling charge of $40.00(G), plus the standard order setup charge of $50.00(G). This applies for a 1-color, 1-location logo only. Contact IMC for additional color and location charges. Proof samples can add 1 to 4 weeks to any given delivery, check with IMC for specific quotes.

REFILL INFORMATION
Please contact IMC for specific refill information.

RETURNS
Returned merchandise will not be accepted without prior written IMC authorization. Unimprinted merchandise must be returned within 30 days from the purchase date, and there is a 10% restocking fee plus the cost of any damaged goods. IMC must be notified within 15 days from receipt of shipment of any damage or shortage of goods.

RUSH ORDERS
Rush service is not available.

SALES TAX
Sales tax will be charged on all orders sold, or shipped, to California, Michigan, New Jersey, New York or Texas unless the appropriate Sales/Use Tax certificate for the applicable state is on file with IMC's Credit Department.

SAMPLES
Random samples of select in-stock products are available at no charge up to $18.75 (G). A shipper account number is required. For samples over this amount, contact IMC for pricing. Random samples are not returnable for refund.

SHIPPING
All shipping weights shown in this catalog are approximate. There is a $1.88(G) charge per carton for freight and handling. All cartons containing merchandise valued in excess of one hundred dollars will be insured and charged as freight and handling. If the freight charge is billed to a third party account, the declared value of the carton will be forwarded to the carrier to be charged to the third party account. All merchandise is shipped FOB Los Angeles. Unless a specific method is indicated with the order, we will use our judgment and ship via the best and most suitable means of transportation. Delivery address changes must be submitted in writing no later than 3 business days prior to scheduled ship date. All efforts to accommodate last minute changes will be attempted. Upon notification by carrier, additional charges for residential delivery, address correction or incorrect account number will be invoiced at $6.25(G), $12.50(G), and $20.00(G) respectively. International shipments bill to third party carrier account and require U.S. company account number for shipping and brokerage charges and V.A.T. importer number, R.F.C. number, or tax identification number for duty and taxes. Any trailing charges will be invoiced after carrier invoice is processed. Additionally, a letter on company letterhead is required to confirm that IMC is authorized to ship a specific purchase order on the supplied 3rd party account.

Every effort is taken to assure your order is delivered complete and in perfect condition. However, circumstances outside of IMC control may result in damage to a carton and possibly its contents. If this were to occur, the following procedures must be followed in order to file a claim. First, report the damage immediately. Tell the carrier delivery person that the package is damaged and take pictures. Insist on an immediate inspection and a notation on the carrier delivery record. Do not sign for the delivery without inspecting the cartons for damage. Second, take inventory and determine the extent of any damage. Just because the carton shows signs of damage, the contents may have arrived safely. Third, if the contents of your order are damaged, contact IMC immediately and provide a complete description of the damage including the pictures and a count of damaged items. Please retain all original packaging for the carrier to inspect. Upon receipt of the details, pictures and carrier inspection report, IMC will help the shipper of record file the claim.

SPECULATIVE SAMPLES
A spec sample can be produced for $50.00(G) setup plus the cost of the item. The cost for an additional spec with the same item and method of imprint (up to two pieces without an LTM charge) is the cost of each item. Each additional item is billed at the first column price. If an additional imprint method is required, there will be an added charge of $50.00(G) setup, plus $.38(G) for extra laser location per unit, $.25(G) for extra screen color/location per unit. Should the speculative sample result in an order, a repeat setup of $31.25(G) applies.

TERMS
Terms will be extended to those companies whose credit standing has been approved by IMC. A line of credit cannot be established, nor can terms be extended without IMC's credit application and resale certificate being completed, signed, returned and processed prior to shipment of your first order. VISA®, MasterCard®, American Express® and Discover® credit cards will be accepted for payment of deposits prior to shipping and open invoices upon the completion and return of an approved credit card authorization form.

TRADEMARKS/LOGOS
IMC assumes no responsibility for determining who does or does not hold claim to a trademark or logo. Logos or trademarks depicted herein are to show design capability only. These designs are not available for sale and do not imply endorsement of any product within this catalog. Logo-bearing merchandise can only be purchased by or through the company to which the logos or symbols belong.

UNIMPRINTED MERCHANDISE
Next column pricing applies for catalog quantities.

VIRTUAL RENDERINGS
Virtual renderings can be produced for $31.25(G) for one item with a one location laser or one color screened logo. For each additional item with the same logo, there will be a $12.50(G) charge